FIX: OnePlus dropping calls and data roaming

Only 3G and 4G and I only see 0/0kbs going through the network card

I’ve had the same SIM card for years and used the same phone for years, until I dropped it…
I was then focused on a new OnePlus, a high-end phone for a cheaper price.

I was happy with the phone until I suddenly had no more data outside of the Wi-Fi areas. Phone calls and such did not arrive (very annoying for when you need it badly).

Tried everything and even bought a new SIM card!
At one point I turned on the Real-time Network Speed ​​setting and what struck me was that I seemed to have an internet connection, but at those moments I was consuming 0/0kb of data. What also struck me there was that the phone never used 5G again. The screenshot below is from after I resolved the issue.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

I have an unlimited subscription and I don’t have a daily data usage limit on.
Weird all, but I’m not going to bombard you with my personal story.

Option 1 – resetting the Access Points Names solved the problem for me.

The other options are ideas you can try, but I don’t know if this will help.


Reset the Access Point Names for your SIM card (In the OnePlus settings)

Is your scenario exactly the same as mine? Do you also see 0/0kbs and only 3G and 4G in your notification bar? Then this might help.

Go to Settings, go to your Mobile Network settings & select the concerning SIM card.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Select Access Point Names in the list of options.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Select the 3 dots in the upper right corner.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Click on Reset Access Points

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Click on Reset Access Points again.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

You’ve now reset your Access Points.
Do you see any improvement?


Reset your Network Settings

If the above doesn’t work for you, you could do a full reset of your network settings.

This resets your network card. This includes removing all existing Wi-Fi connections. Keep this in mind.

Go to Settings & go to System Settings.
Search for Back up and reset (last on the list).

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Select Reset Phone (it’s the last on the list again).

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Go to Reset Network Settings

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

And click on Reset Network Settings again.

FIX: OnePlus dropping calls and data roaming
FIX: OnePlus dropping calls and data roaming

Hopefully this did the trick for you!

Otherwise I’d love to know what did solve it for you, so I can update the post. Can you leave a comment?

Published by

Bas Wijdenes

My name is Bas Wijdenes and I work as a PowerShell DevOps Engineer. In my spare time I write about interesting stuff that I encounter during my work.

Leave a Reply

Your email address will not be published.